These penthouse staterooms include dining and living room areas, specious bedrooms, and balconies. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. Priority when making specialty dining reservations and entertainment onboard. Just up the tip. Thanks to all. No balcony on Norwegian Dawn and Norwegian Star. Disney offers a sort of butler service for its concierge-level guests. Butlers aren't run-of-the-mill cabin stewards. You booked a spa mini-suite which is not a suite. They're pretty spectacular! There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. .One family cruise we were in Cagneys. Known for high-end luxury voyages to the most exotic and far-flung ports on the globe, Oceania cruises overlook no detail when it comes to high-class service. The butler will deliver your multiple course dinner to your cabin, and book your shore excursions, specialty dining and entertainment seating. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. It's fun to cruise with a butler at least once. Just be reasonable in your requests and expectations. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. Started August 27, 2021, By I thought our room steward did the cleaning and turning down/making up. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. Enrollment required. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Makes onboard reservations for everything from meals to child care to shore excursions. Started June 21, 2021, By However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. Learn more. CC Help Jenn Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. Meaning if you never use them or call them they aren't being productive. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. Explain your cabin amenities and make sure you know how to use all of its features. That, along with the escorts OFF the ship at each port by the concierge team, were huge benefits that we hadn't really anticipated but probably freed up an hour or so each day. This applies even at Tender ports. Special Haven menus for The Haven Restaurant and in-suite dining. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. Plus, your own feed of TPG content. Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. The Haven has plenty of space for guests to lounge and relax. it was awesome. The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. With up to 598 sq. He came back after 10 minutes or so, full of apologies to us but full of thanks for what I did. Concierge service to help guests book their dining, entertainment and more with NCL. Are drinks packages worth the price? With Europe-trained butlers, there is no request that is to challenging for them to handle. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. Call me with your order and I will set up your room." Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. He/she isn't just "yours". Just like every other aspect of cruising, the butler service from one line to the next can be completely different. You'll feel like a VIP -- and you are one! (Enrollment required for select benefits.). The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. For drinks, we tip $1/$2 per drink. 19952023, The Independent Traveler, Inc. Plus, youll be pampered with a deluxe array of complimentary amenities and personal service from a butler and concierge that help create a vacation experience youll never forget. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. Once you're on the ship, your concierge is available to tweak reservations, make new ones and arrange for priority tendering in ports of call. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Actual amenities vary by ship and category. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. It works every time, and I get my soda fix. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. Another important role that many people like having a butler for is handling all the details for a private party in their suite. Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin steward cleans and makes up the cabin. Guests will need to use their keycards in order to enter The Haven complex. ft. They also handle your priority disembark at the end of the trip. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. That person will then execute your requests so you don't have to run around booking dining times, spa treatments or shore excursions. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. However, the generally accepted minimum is $10-15 per day. Some folks may imagine their butler to be like those they've seen on TV while watching Downton Abbey but there is quite a range of how they will interact with guests. That's exactly the case with the Amex Platinum card. Butlers (and concierges) are generally not part of the pre-paid gratuities pool. Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Butler and Concierge are not included in the Daily Service Charge. my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. Concierge. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? They will also bring. As first time suite passengers enjoy the services offered - on the next cruise. Plus Ups are excluded. From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. Hello all, my parents (90 and 77) still enjoy cruising. The first time I let the butler spoil me since I was a suite rookie. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. You can make all kinds of special requests and he'll do what he can to fulfill your shipboard dreams. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. 11 extra charges on cruise ships that will drive you nuts and what to do about them, 21 tips and tricks to make your cruise go more smoothly, Inside Regents new $11,000-a-night super suite, The 9 best cruise ship steakhouses and steak-serving restaurants, Cruise ship restaurant nirvana: The 7 best meals at sea, 12 best cruises for people who never want to grow up, The best Caribbean cruises for every type of traveler, Do Not Sell or Share My Personal Information. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019.